Body Language and the First Line Manager


Title: What your body parts and movements say to others

Author: Eunice Lawton

Translator: Hoda Mamdouh

Publisher: Nik Farjam

Subject: Sign language / non-verbal communication

Age category: Adult

Number of pages: 96

Language: Farsi



Introducing the book Body Language and the First Line Manager is by Anis Lawton.

Consensus, empathy and cooperation, which are necessary for organizational excellence, the root and sustainable development of the organization, are the product of coordination and alignment of verbal and non-verbal communication. The failure of the most effective strategies today is not due to its weakness, but due to the inability to express and explain the strategy to employees.

Another important point in the difference between verbal and non-verbal communication is that verbal communication does not happen easily for all nations, but non-verbal understanding is possible globally and easily between human beings …

The purpose of publishing this book is to acquaint supervisors and managers with the meanings and concepts of body movements, and reading this book will help the manager to understand employees. And more than 70% of human messages are transmitted through non-verbal communication and only 30% of messages reach the audience through words and speech.

Non-verbal communication is the body language or postures, eye movements, legs and human organs that are the most effective means of conveying the message.

The advantage of face-to-face communication is that the message is more accurate and deeper than verbal or indirect communication. And it is possible to accurately detect the correctness or falsity of the message of the speaker in the facial expressions and pupils of the tone of the voice. In fact, it is one of the tricks of God in human nature that the message is transmitted both verbally and non-verbally. And if the speaker is honest in his message, these two methods are compatible and the transmission of the message is transmitted with full power, energy and transparency.
Consensus, empathy and cooperation, which are necessary for organizational excellence, the root and sustainable development of the organization, are the product of coordination and alignment of verbal and non-verbal communication. The failure of the most effective strategies today is not due to its weakness, but due to the inability to express and explain the strategy to employees.

Another important difference between verbal and non-verbal communication is that verbal communication does not happen easily for all nations, but non-verbal understanding is universally and easily possible between humans.

Body Language and the First Line Manager

 The importance of non-verbal communication
About 70% of our communication is non-verbal. Non-verbal communication does not only mean body movements, but also many things such as clothing, face, expression, facial expressions and your position in meeting others and things like that.

It is very common to use body movements and postures in daily communication, and people who are fully acquainted with this subject; With the help of these signs and movements, in addition to being aware of the real goals and intentions of the people, they can accept their intended intention to the other party.

Understanding the concept of body movements and postures in two cases can be useful and help us a lot:
By better understanding your body movements and postures to make changes in them, you can establish better relationships with people. In this way, your understanding, sense of empathy, understanding and confidence, your knowledge and respect for others will change.
By paying more attention to the movements and postures of people’s organs, you can predict the reaction of people in different situations to some extent, and change the reaction of people in your favor by impressing people.

Body Language and the First Line Manager

The first impact
Our success or failure in business depends on our first encounters and effects. People can understand your personality type by paying attention to your clothes, style and mood in the first encounter. The type of clothing and your moods represent different feelings and emotions such as your real personality, ideal personality or your desired personality.

The first encounter snake We try to get a general picture of people by taking a brief look because the time of the first encounter is very short. People’s clothes are the first thing that catches our attention. Examining your appearance allows you to identify your flaws, fix them and thus have a better impact on those around you.
Create an ideal image of yourself at work

Beautiful appearance alone does not guarantee success in your business; It is the power of your imagination that makes you a successful person. Factors that can help enhance your visuals are:
Your posture should be such that you can communicate with people with complete confidence, without creating fear and panic, in addition to being polite and respectful of the other party.

table set ;

A regular table shows the power and ability of its owner to control the situation, meet the needs and desires of themselves and others.


The color, size, and fit of clothing and clothing accessories such as bags and shoes can change the attitude of clients.

walking ;

To have a better effect on people, you should walk calmly, with dignity, dignity and confidence, and bring only the necessary equipment.
Interact with others; When talking to others, look at them to express your passion, maintain your self-confidence, and if possible, address people by name, and be calm and cool.
Avoid showing off nervously.

Answers to questions ;

If you do not know the exact answer to one of the questions, encourage the other person to cooperate and help by looking at their face. And if you do not know the answer to one or two questions, postpone answering to the next session or leave the answer to someone who has enough information.
Help request ; Most people have a negative attitude towards asking for help, but by changing their attitude in this area, asking for help can show your conscientiousness, accuracy and interest in learning new things.
Meeting people who waste your time should be such that you understand the value of your time with your postures and movements.
Be a positive listener and listen carefully to what your employees are saying.
Accepting responsibility for excessive power and capacity; Understanding and coping with clients, as well as achieving success, requires the utmost effort. Therefore, it is better to take responsibility and responsibility for the things that you can do.
Take responsibility for your mistakes.

Strengthen determination

Assertiveness helps people behave in a balanced way; That they are neither cowardly nor reckless nor aggressive. It means to play win-win, that is, to consider the interests of both parties to the exchange. Determination is one of the effective factors in optimal management.

Body Language and the First Line Manager

Individuals are divided into three groups in terms of behavioral characteristics: domineering, assertive, and domineering
Body language and behavior 3 types of personality
Dominant decisive domineering
The sound is very loose
Uniform tone – useless laughter
Deep and persistent breaths
Diverse tone and function of the importance of the subject and very loud speech
Fast and nervous
The body is tied with arms
Fallen and drooping shoulders
Anxiety and worry
Performing neural movements, movements and postures that are completely open and positive
the balance
Seriousness and very dry and ironed
Chest bulging
Forward-leaning body
Excessive use of fingers and hands
Face laughing too much or unnecessarily
A rapid change in the face of a gentle smile that is evident even in the eyes.
A calm and firm face raised
Painted jaws
Regular and precise eye contact of the elusive gazes, which is more towards the ground
Look into the other person’s eyes without sharpness when staring and listening fluently

Basics of body language

Non-verbal communication is one of the personal and specific characteristics of individuals that varies according to the culture, experience and type of education of individuals. Each person’s moods and movements are shaped by his or her particular situation, and it is very unlikely that such a situation will be repeated for another person. The best suggestion is to understand the situation of people in order to understand the concept of non-verbal communication and to study and analyze their behavior and situations in different situations for a while. To achieve accurate results, you should check the movements of all body parts.

 The concept of body movements

Everyone is aware of the impact of their facial expressions on others, so they try to prevent their true feelings from being revealed by controlling their facial expressions. People’s bodies show their position in terms of being open or closed. Depending on the situation, people are negative and pessimistic. Most people, by being in a good place and position, develop their relationships with the people present and use open and positive gestures in their relationships.

Far or near: If you like to communicate with someone, your body will subconsciously turn to him and you will find yourself closer to him, and people who are not interested in communicating with you, usually try to Get away from you, show you this feeling

Head gestures: Usually indicate that people agree or disagree with your views; Which is often done involuntarily and unconsciously.
Mode or gesture: Paying attention to different moods of people in different situations helps to divide people into four distinct groups: “interested and active”, “tired and bored”, “serious and determined” or “nervous and impatient”. do . Your posture and gesture can indicate your level of responsibility and interest in participating in social activities.


Many daily tasks are performed behind the desk, making it virtually impossible to examine certain body movements. The arms are one of the most visible parts of the body, which is why they are so important. Straight arms represent positive emotions and a ready mind. If someone puts his arms under his arm, it indicates a closed position, which can mean protest or declaration of neutrality.

Hand gestures:

Open hands in any culture indicate a friendly attitude. Identifying and correcting negative hand movements is one of the things that can help a manager succeed. One of the negative hand movements can be seen in people who are anxious and constantly squeeze and twist their hands.
Legs: They are farther away from the brain and therefore more difficult to control their movements.
Facial postures: The human face is composed of 80 muscles that can express the inner feelings of a person. Only 6 of the inner states and feelings of people around the world are done in the same way: joy, hatred, fear, anger, surprise, and sadness.

Eye movement:

The way you look is especially important in the first encounter with the people who determine your plans for the future. Eye contact plays a major role in non-verbal communication, and without such communication you can never communicate well and effectively with the other party. Have the opposite. By eye contact, you can even be somewhat aware of people’s goals and intentions.

Positive Communication:

At a glance, you show interest in communicating with people. After communicating, you try to show your interest in continuing this communication with your eyes.

Negative communication:

If a person talking to you does not look you in the eye, it is either because he is hiding something from you or it shows his dishonesty in that regard.
Directions: Research shows that the left side of the brain is responsible for examining and analyzing facts, and the right side of the brain is the part where our desires and thoughts are formed; So if we look up and to the right when we see someone, because they communicate with the left side of the brain, we are more likely to tell the truth, but if we look up and to the left, the connection to the right side. It will awaken the power of imagination in us.


You can communicate better and more easily with people by changing the tone of your words and expressing them better. When stating your sentences, you have the opportunity to express your point quite clearly by emphasizing the desired sections.
Silence: Silence can also convey the desired concepts and meanings to the other party in different cases: a sense of respect, expressing interest and desire for people, expressing opposition, expressing interest, calming silence and reflective silence.


Time management reflects your control over the situation, how you think about others, and how important you are as a manager compared to others. The fact that you are an important person is not a reason to wait for others. The duration of your meeting with people should be determined according to the circumstances.

Environment: The design of your office is also a symbol of your personality. The type of arrangement and decorative items available there have a great impact on people. Regular review of the office will help you make a better impact on your clients by making changes.
Choose your office decorations that are appropriate for your position and purpose.
Touching: Another way to communicate with others. Be very careful to communicate this way. Common methods such as shaking hands in greeting, grabbing people’s arm to guide them in the right direction.

Involuntary reactions: These reactions are like a double-edged sword, and just as it shows you the real basics of the other person, it also reveals your true feelings to them.

Some of these reactions:

Face color: Redness of the eyes: Constant blinking and tears Breathing: Fast and heavy Skin: Wet and sweaty
Privacy: An area that no one is allowed to enter. Everyone takes great care of their privacy and considers it a threat and confronts it. There are several factors involved in determining the distance from individuals; These include urbanization – country or region – relationship with the individual – available space
Space and power: are a kind of complement to each other and are interrelated. The bigger the space you have, the more powerful you will look. Standing taller seemed to be stronger as your body took up more space. You have more courage, confidence, and confidence while standing, so you have a greater impact on others.
Providing the space needed by others: by respecting the privacy of individuals and creating a suitable space and creating the necessary distance in the moments when people are making decisions; You can minimize their stress and make it easier to communicate with these people.
Speech techniques
Human body language is like an international language, so when you plan to attend a meeting or lecture, you need to be careful about your behavior and movements. A transcript of a speech will be noticed by the people present at the meeting when you can present it well.

Therefore, the best text of the speech can have the desired effect on people only if you get help from the correct movements and postures and you can have all the attention of the people present and thus control the meeting until the end of the lecture session and even when answering questions. you have .

Paying attention to the following small points can help you better express what you want:

Privacy: Your podium should be at least ten steps from the front row of the audience.
Mode: The first thing that catches the audience’s attention is your position. Position yourself so that you look confident, determined and strong.
Movement: During the lecture sessions, you can encourage them to perform these movements by doing soft, calm and small movements with the person.
Clothing: Choose your clothes according to the position and position of the people present.
Eye contact: When you are giving a speech, look at each person in the meeting and prove that you are a reliable person and they can easily trust you.
Coordination with the needs of the meeting attendees: purpose and content, timing and level of information of the people present and the type of audience, whether they attended the meeting voluntarily or were forced to attend.
Sound: One of the most important factors that attracts people’s attention is the tone you use when speaking. Look at people during the speech, use more audience pronouns, change the tone of your voice regularly, and lower your voice at the end of sentences and phrases.
Control of nerves and stress and strain
Use of audio-visual equipment: thread cards, notes of key points on sheets in order of priority and flip chart, respectively

Related books

1- Introducing the book Body Language and the First Line Manager on YouTube

2- Introducing the book Body Language and the First Line Manager in Aparat

Additional information



There are no reviews yet.

Show only reviews in English (0)

Be the first to review “Body Language and the First Line Manager”

Your email address will not be published.